Integrating Automation and AI for Continuous Service Improvement in IT Operations. International Journal of Advanced Research in Computer Science & Technology(IJARCST), [S. l.], v. 6, n. 6, p. 9459–9470, 2023. DOI: 10.15662/IJARCST.2023.0606014. Disponível em: https://ijarcst.org/index.php/ijarcst/article/view/209. Acesso em: 11 feb. 2026.